"Got the wrong items in my order"
My order showed up, but it wasn’t what was listed when I bought it. A couple of the items were wrong, which was frustrating. Anyway, I was hoping everything would match the description, but it didn’t.
ralph_Parker01
May 18, 2026
"Pretty comfy, but not much to rave about"
The seat is comfy enough, so I can’t really complain too much there. I just wish there was a little more to it because I was expecting it to feel a bit better overall. It gets the job done, but yeah, nothing amazing...
"Support took forever to get back to me"
I had to wait a few days just to get a reply from support, which was frustrating (especially when I was hoping for a quick fix). When they finally did respond, it wasn’t all that helpful either, so the whole experience felt kind of disappointing
nathaniel2005
April 30, 2026
"Super easy to keep clean"
I love how quick this is to wipe down. There aren’t any weird little corners where gunk gets stuck, so cleaning the bathroom feels way less annoying now. Happy with it...
hello_salvador912
April 23, 2026
"Warranty Came Through, Just Took a Few Days"
I had an issue and ended up going through the warranty process. It did cover what I needed, which was a relief, but support wasn’t exactly instant. I had to wait a few days before everything got sorted out. Not a huge deal in the end, just took a little patience.
Rita_corea84
April 14, 2026
"I ordered from horow.com, but ended up..."
I ordered from horow.com, but ended up needing to return the item because it just didn’t fit my bathroom the way I thought it would. Not a huge deal. Just one of those things.
The return itself wasn’t too difficult, but getting the instructions took a few emails back and forth. The replies were a bit slow too, which got frustrating after a while. Waiting around. Not ideal.
I did get my refund in the end, so that part was fine. I just wish the return details had been clearer from the start. Would’ve made the whole thing smoother.
Marie_ratchford80
April 13, 2026
"I bought this from horow.com, the seat..."
I bought this from horow.com, the seat heating barely does anything. It takes forever to warm up, and even then it still feels kind of cold. I was really hoping not to deal with this same issue again, but here we are. Support also took a while to respond, which just made the whole thing more frustrating. Not happy with it.
"Still Feels Really Sturdy"
I’ve been using it for a bit now, and it still feels really solid and well-built. it gives me confidence that it’s going to hold up over time
Christina_goble72
April 11, 2026
"Doesn’t really feel like it saves water"
It works fine enough, but I was a little disappointed. I expected it to cut down on water use more than it does, and after trying to figure out if I was doing something wrong, I just felt mentally drained. Not the worst product, but not really what I hoped for either.
hello_kathleen241
April 08, 2026
"I picked this mostly because the design looked..."
I picked this mostly because the design looked simple and clean, and it fits my bathroom really well. It’s not too flashy, which I like, and the finish looks even better in person. Took me a while to decide, but I’m happy with how it turned out. I’ll stick with it for now, but if the finish doesn’t hold up over time, I’d probably look at another brand next time.
JoeJackson
April 07, 2026
"Maybe I expected it to be quieter"
I ordered this from horow.com and overall it works fine. I’m not totally sure if I’m just more sensitive to noise than most people, but it’s a bit more noticeable than I expected, especially at night. It’s not super loud or anything, just louder than I had in mind. Shipping was okay and everything arrived in good condition. I’m giving it 3 stars because it does what it’s supposed to do, but I do wish it ran quieter
lillianloos6221
April 01, 2026
"It looks really nice, but keeping the water..."
It looks really nice, but keeping the water temperature steady has been annoying. It keeps swinging a little too hot and then too cold, so I end up adjusting it way more than I expected. For the price, I thought it would be more consistent.
"I ordered a toilet from horow.com a few..."
I ordered a toilet from horow.com a few weeks ago and so far it’s been doing what it’s supposed to do. My biggest concern was leaks around the base or tank, but nothing has shown up yet. Installation wasn’t terrible, though the instructions could’ve been a little clearer in a couple spots. I did reach out to support once and they basically said something like, “as long as everything is seated evenly and tightened properly, you should be fine,” which helped me feel a bit better. Overall I’d give it 4 stars, leak-wise it’s been solid, just wish the manual was a bit easier to follow.
Mario_perry70
March 16, 2026
"Fit okay, but needed a little adjusting"
The parts did fit, but not perfectly right out of the box. I had to tweak them a bit to get everything lined up. Curious if anyone else had to do the same or if it was just mine.
"Box was beat up and the item had scratches"
I got my order from Horow and the box looked rough when it showed up. One side was crushed in, and it kind of looked like it had been dragged around or maybe dropped a bunch of times, I don’t know. I know boxes get bumped during shipping, but this felt like more than the normal little dents.
When I opened it, the item had some scratches and a few parts seemed a bit loose, so that was disappointing. Maybe the product was already like that, but with the box being wrecked it’s hard not to blame the delivery or the packing. I just expected it to be protected better, especially for something like this.
Stacey-mackey
March 11, 2026
"Pretty good overall... just a couple little things"
I bought a bathroom vanity from Horow and, honestly... the quality is solid for the price. The finish looks clean, and it feels sturdy once it’s set up. One of the drawers was a bit stiff at first, which was a little annoying, but it’s working fine now. It’s not perfect, but overall... I’m happy with it
beverlymcdonald3737
February 28, 2026
"Honestly, I expected better for the price"
I ordered from horow.com thinking the quality would actually match what I was paying, but it really didn’t feel that way once it arrived. It’s not terrible, but it feels average and not like something worth the price. What made it more frustrating is that I found similar products for less after I had already ordered. I feel like they should at least acknowledge that and apologize, because the value just isn’t there for me. I wouldn’t buy from them again.
hello_james894
February 26, 2026
"So... the order itself was fine..."
So... the order itself was fine, but the support took way too long to get back to me. Overall, it was just okay.
KeriTunney_40
February 23, 2026
"Honestly better than I expected"
I’m really happy with this bidet. It was easy to use right away, and it’s been working great every single day. Such a nice little upgrade that makes the bathroom feel fresher and more comfortable.
alicia-Ferraraccio
February 21, 2026
"I got what I needed from horow.com and..."
I got what I needed from horow.com and the care instructions were straightforward. Cleaning it has been easy too, nothing fancy or special needed. It’s been a few weeks now and so far, no problems at all.